Frequently Asked Questions (FAQ)


Functioning of Hospitalization and Medical Clinic

Inpatient programs

No, if you want to make a hospitalization request, you must send us all your clinical details / discharge summary to be presented to the medical team.

You must first contact the person responsible for hospitalizations:

If you are already a CNS patient: you will be referred directly to the medical team and will have to wait for confirmation regarding a possible admission date.

If you are not a CNS patient: you should send all your clinical details or patient discharge summary, so that the medical team can duly evaluate the possibility of admission. 

We do not have emergency hospitalization, but you can send all clinical details / patient discharge summary to the medical team who will consider your request and do their best to minimize waiting time.

The CNS is a private entity with no agreements with insurers or health subsystems.

As we do not have agreements with insurers or subsystems, you should check with your insurer and / or health subsystem to verify the possibility of reimbursement after payment for the sessions.

Once the possibility of hospitalization has been confirmed, we request the payment of a deposit of 40% of the program fee, which will then be discounted from the total fee, the remainder of which will be paid on the day of discharge.

The medical team recommends that patients remain on programs for at least 2 weeks.

For patients in an early stage of Parkinson's disease, there is the possibility of carrying out an intensive 1-week program, but this is always subject to validation by a multidisciplinary team.

For more information, please contact us by telephone at 261 330 701 or by email

The CNS has a program designed and prepared for people who have suffered a stroke. It can last for 4 or 8 weeks and consists of accommodation, intensive neurorehabilitation sessions (25 weekly sessions), nursing care, hygiene care 24 hours/day, and medical monitoring.

Patient’s identification documents and of his legal representative, as well as a national health service user card and other health subsystems cards;
The most recent diagnostic complementary exams;
Medication that is taken regularly in the original boxes;
Personal clothing previously marked with a number assigned by the CNS;
Personal hygiene items;

Yes, usually on the day of admission (whenever possible) the patient will be evaluated by a neurologist and the multidisciplinary team.

If the patient is stable, he/she can keep his/her cell phone during hospitalization;

If, for clinical or other reasons, it is not possible for the patient to operate a cell phone, you should contact the reception directly.

We ask that all telephone calls to obtain information (except in an emergency or for unstable patients) be made only between 2 pm and 6 pm.

Whenever possible, visits should take place between 2 pm and 6 pm, with the visitor checking-in in advance with reception.

Two people are allowed to visit the patient at the same time.

If the patient has his/her meals in the restaurant area, the family member can request a meal by booking in advance with reception.

Yes, it is possible, but only if previously agreed with the responsible therapist. In cases where the sessions take place in common areas, with other patients in rehabilitation, the presence of family members or companions is not allowed, in order to respect all patients' privacy.

The timetable is planned daily, so please contact reception either on the day or the day before to know which sessions are going to take place.

Yes, all clothes should be labeled with a number that will be assigned to you when booking admission. This is intended to avoid exchanging and/or losing items.

If the clothes are not identified, a fee will be charged to do this on admittance.

Not necessarily. The CNS provides multidisciplinary programs, on an in- and outpatient basis, at home and even at a distance (online). For information on each of these programs, please contact the Outpatient clinic or the Lisbon Unit. A member of the CNS clinical team can help you decide which program best meets your needs.

In addition to short stays, the Senior Residence is specifically aimed at long-term stays including for caregivers. This area consists of T0 and T1 apartments. For more information, please contact 261 330 702 or email